Shipping policy
Last updated: June 21, 2026
At LocoYoko, we strive to deliver your orders promptly and efficiently. Please read our Shipping Policy below for details on how we handle shipping for all of our products, including coffee and tea.
Order processing
All orders are shipped within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification once your order has shipped.
Free shipping
- Canada: Orders over CAD $50 automatically qualify for free shipping.
- United States: Orders over USD $70 automatically qualify for free shipping.
Free shipping terms may change from time to time and are announced at the top of our website.
Shipping rates and delivery estimates
Shipping charges for your order are calculated and displayed at checkout. We offer standard shipping (1–5 business days). Delivery times are estimates and may vary depending on your location and any unforeseen delays with the carrier.
Where we ship
We currently ship to all provinces in Canada, as well as the United States and European Union countries. We do not ship to P.O. boxes or APO/FPO addresses, so please provide a valid physical address to ensure successful delivery.
Carriers and tracking
We use a variety of carriers, including Canada Post, UPS, and FedEx, to ensure reliable and timely delivery. Once your order has shipped, you will receive a confirmation email with your tracking number(s), which you can use to check your shipment’s status on the carrier’s website.
Address changes
If you need to change your shipping address after placing an order, please contact us immediately at contact@locoyoko.com. We will do our best to accommodate your request; however, if the order has already been processed or shipped, we cannot guarantee changes.
Damaged, lost, or stolen packages
Risk of loss passes to you once your order is delivered to the carrier. LocoYoko is not responsible for packages that are damaged, lost, or stolen during transit. If you experience an issue with your shipment, please contact the carrier directly using your tracking number. If your order arrives damaged or not as described, contact us and we will help make it right.
Subscriptions
Subscription orders ship on the recurring schedule you select at checkout or in your account, under the same terms described above.
Wholesale shipping
For wholesale customers, we offer special shipping arrangements. Orders within our local delivery area, or orders above $500, may qualify for free delivery. Please contact our team for details.
Our rights
Delivery estimates are provided in good faith and are not guaranteed. LocoYoko is not responsible for delays caused by carriers, customs, weather, incorrect or incomplete addresses, or other events beyond our reasonable control. Where an order is returned to us as undeliverable due to an incorrect address or a failure to collect, any re-shipping costs are the customer’s responsibility. LocoYoko reserves the right to update its shipping rates, methods, carriers, and free-shipping thresholds at any time.
Questions?
If you have any questions about our Shipping Policy, please contact us at contact@locoyoko.com.