Shipping policy
Last Updated: January 20, 2025
At LocoYoko Coffee, we strive to deliver your orders promptly and efficiently. Please read our Shipping Policy for details on how we handle shipping for our products.
1. Processing Time
All orders are shipped within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Free Shipping policy
Canadian customers: If your order total is more than CAD49, system will automatically qualify you for free shipping.
USA customers: If your order total is more than USD69, system will automatically qualify you for free shipping.
Free shipping terms change from time to time and announced on the top page of the website.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to accommodate your needs:
- Standard Shipping (1-5 business days)
Please note that delivery times are estimates and may vary depending on your location and unforeseen delays with the shipping carrier.
4. Shipping Destinations
We currently ship to addresses in all provinces in Canada. We also offer shipping to USA and European Union Countries.
5. Shipping Carriers
We use a variety of shipping carriers, including Canada Post, UPS, and FedEx to ensure reliable and timely delivery of your orders.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to check the status of your shipment on the carrier's website.
7. Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid physical address to ensure successful delivery of your order.
8. Shipping Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at Contact@LocoYoko.com. We will do our best to accommodate your request; however, if the order has already been processed or shipped, we cannot guarantee address changes.
9. Damaged, Lost, or Stolen Packages
LocoYoko Coffee is not responsible for packages that are damaged, lost, or stolen during transit. If you encounter any issues with your shipment, please contact the shipping carrier directly using your tracking number for assistance.
10. Order Issues
If you have any questions or concerns about your order, please contact our customer service team at Contact@LocoYoko.com. We are here to help and will do our best to resolve any issues promptly.
11. Wholesale Customer Shipping Policy
For our wholesale customers, we offer special shipping arrangements:
- Free Delivery: Orders within a 100 km radius of our store (55 Kelfield St, Unit 86, M9W 5A3) or orders above $500 qualify for free delivery.
12. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
LocoYoko Coffee
Email: Contact@LocoYoko.com