Where's my coffee?
Enter your tracking number below for live, carrier-by-carrier updates — from our Canadian roastery to your door.
What happens after you order
Every bag is roasted to order, so there's a little craft between checkout and your doorstep. Here's the journey your coffee takes.
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Step 1· Instant
Order placed
You'll get an order confirmation email the moment you check out — it has your order number, which is all you need to track here.
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Step 2· Within 24 hours
Roasted to order
We roast your beans fresh in small batches at our Canadian roastery, then rest and stamp each bag with its roast date.
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Step 3· Same / next day
Packed & labelled
Your order is packed, weighed and handed to the carrier. A shipping confirmation with your tracking link lands in your inbox.
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Step 4· 1–5 business days
On its way
Follow it carrier-by-carrier in the tracker above — live status updates the whole way to your city.
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Step 5· Enjoy
Delivered
Fresh coffee at your door. Not quite right? Our 30-day happiness guarantee has you covered.
Tracking questions
Tap a question to expand
It's in your order confirmation email and starts with a # (for example #LY1234). Enter it in the tracker above along with the email address you used at checkout.
Carriers can take 24–48 hours to scan a new parcel, and updates sometimes pause over weekends and holidays. If nothing moves for more than 3 business days, email us and we'll chase it down.
Because we roast to order, most orders are roasted and dispatched within 24 hours. Standard delivery is then 1–5 business days across Canada, depending on your location.
Yes — the tracker follows your parcel across carriers worldwide. International transit and any customs clearance can add a few days to the journey.
Check around your property and with neighbours first, as carriers sometimes mark parcels early or leave them in a safe spot. If it's still missing after 24 hours, contact us and we'll make it right.
Send us your order number and a a real person on our team will track it down.