Policies
Straightforward, by design.
Everything that governs how we ship, refund, and handle your data — in one place. Tap through to any policy for the full details.
Refund Policy
How returns, exchanges and refunds work — 30 days, no hassle.
Shipping Policy
Roast-to-dispatch times, carriers and delivery windows across Canada.
Privacy Policy
What we collect, why, and how your data is protected.
Terms of Service
The standard terms for using locoyoko.com and buying from us.
How these policies work
Each policy above is a live, legally-binding page that governs your order — we link to it directly rather than duplicating it here, so you're always reading the current version. A short summary of what to expect from us either way:
- Returns: not loving a bag? Tell us within 30 days and we'll make it right — refund, credit or a different roast, your call.
- Shipping: every order is roasted to order and dispatched within 48 hours from Toronto, with tracking sent by email the moment it ships.
- Privacy: we collect only what's needed to process your order and improve the site — we don't sell your data, ever.
- Terms: the standard rules for using locoyoko.com and buying from us, in plain language wherever we can manage it.
Still have a question?
If a policy doesn't answer what you need, a real person on our team will — email contact@locoyoko.com or visit our FAQ for the questions we hear most.
A real person on our team will walk you through any of these.