Refund policy

Last updated: June 21, 2026

At LocoYoko, we want you to love every order. Please read our Return and Refund Policy below for details on returning your purchase. This policy applies to all products we sell, including coffee, tea, and other merchandise.

1. Return eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last 30 days.
  • The item is in its original packaging, unused, and in the same condition you received it.

For health and safety reasons, certain items are not eligible for return, including:

  • Opened or used consumable and perishable goods, including coffee beans, ground coffee, and loose-leaf or bagged tea.
  • Sale, discounted, or clearance items.
  • Gift cards.

2. How to start a return

  1. Contact us: Email contact@locoyoko.com with your order number, the reason for your return, and any supporting photos if applicable.
  2. Return authorization: Wait for a return authorization from our customer service team.
  3. Return shipping: Once authorized, send the item to the address provided by our team. Customers are responsible for return shipping costs unless the return is due to our error (for example, a wrong or defective item).

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please note:

  • It may take several days for the refund to appear on your account, depending on your bank or card issuer.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Replacements

We replace coffee, tea, and other items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@locoyoko.com with your order number and details of the issue.

5. Damaged or defective items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide your order number and photos of the item, and we will arrange a replacement or refund as quickly as possible.

6. Subscriptions

For subscription orders, you may pause, skip, or cancel future deliveries at any time from your account. Orders that have already been roasted, packed, or shipped before a change takes effect are not refundable.

7. Our freshness promise

Because we roast our coffee and pack our tea fresh to order, we cannot accept returns of opened consumables. However, if your coffee or tea arrives stale, damaged, or not as described, we will make it right under our 30-day happiness guarantee.

8. Our rights

LocoYoko reserves the right to refuse or limit any return or refund that does not meet the conditions of this policy, and to decline returns where we reasonably suspect fraud or abuse. This policy does not affect any non-excludable rights you may have under applicable consumer protection law.

Questions?

If you have any questions or concerns about our Return and Refund Policy, please contact us at contact@locoyoko.com.